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Legal · Network

Traffic management.

Exactly how we run the network: what we shape, what we don't, and how we treat your traffic. Written to satisfy Ofcom's open-internet transparency requirements.

Last updated: 7 April 2026
Open Internet Regulation 2015/2120
Olilo UK & Ireland Ltd
Company · 16352417

Olilo UK & Ireland Ltd. ("Olilo", "we", "us", "our") operates an open internet service. This Traffic Management Statement explains how we treat traffic on our network, in line with the Open Internet Regulation (EU) 2015/2120 as retained in UK law, and Ofcom's net neutrality guidance. If something in here ever stops being true, we'll update this page and tell affected customers.

1. The Short Version

  • We do not throttle, prioritise, or block legal traffic by protocol, port, application, service, or destination.
  • We do not apply “fair usage” caps or soft limits on consumer plans.
  • We do not use deep packet inspection (DPI) for commercial shaping or advertising.
  • Your static IPv4 is routable. Your IPv6 /48 is routable. No CGNAT.
  • The only time we touch traffic is to keep the network secure, safe, and legal (section 4).

2. How the Service Is Delivered

2.1. Olilo provides best-effort internet connectivity over full-fibre networks operated by our Network Partners (CityFibre, Openreach, Freedom Fibre, Gigaclear, Trooli). Your physical line is provisioned by the Network Partner; the IP service (authentication, routing, IP address, DNS, transit, and peering) is operated by Olilo.

2.2. Each plan is sold with a headline download and upload speed (for example, “2.3 Gbps symmetric”) and a minimum guaranteed speed where one is available from the Network Partner. Both figures are published on the plan card at the point of purchase and in your order confirmation.

2.3. Speeds are subject to the physics of your line, the performance of the access network, the load on third-party transit and peering, and the performance of your in-home equipment. We publish real-time network health on our status page.

3. Traffic We Do Not Shape

3.1. We treat all legal traffic equally. Specifically:

  • No protocol, port, or application is de-prioritised or throttled.
  • We do not rate-limit or selectively degrade peer-to-peer traffic, gaming, BitTorrent, VPNs, video streaming, or any other specific type of service.
  • We do not block or discriminate against traffic based on source, destination, or content, except as required by law (section 4).
  • We do not operate paid prioritisation. No content provider pays us to put their traffic in a faster lane - because there is no faster lane.
  • We do not use traffic management for commercial reasons of any kind.

4. When We Do Touch Traffic

4.1. Under the Open Internet Regulation, three categories of traffic management are permitted. We use them only as described below:

  • Legal obligations - for example, implementing court orders or blocking access to material we are required to block by UK law (such as Internet Watch Foundation URL lists).
  • Integrity and security of the network - we null-route traffic participating in active DDoS attacks against our customers or our infrastructure, drop packets with spoofed source addresses, and take action against compromised hosts on our network to protect the rest of the internet. These actions are temporary and targeted.
  • Congestion management - we engineer the network to avoid congestion in the first place and do not rely on shaping to manage it. In the rare event of unexpected, temporary, or exceptional congestion, we may briefly apply non-discriminatory queueing on the affected link. We do not use this to run the network close to capacity as a commercial shortcut.

4.2. Any traffic management action that affects customers will be visible on our status page.

5. Specialised Services

5.1. We do not operate any “specialised services” (for example, dedicated IPTV, voice, or gaming overlays) that consume capacity that would otherwise be available to general internet access. Your full plan capacity is available to you for any use at any time.

6. IP Addressing and Routing

6.1. Every Olilo line is provisioned with a public, static IPv4 address and a /48 IPv6 prefix. Reverse DNS is available on request.

6.2. We do not place customers behind carrier-grade NAT (CGNAT). Your IPs are globally routable, reachable from the public internet, and usable for inbound connections such as hosting services from home.

6.3. We operate transit and peering relationships to deliver traffic between our customers and the rest of the internet. Our peering policy is published at /peering.

7. Abuse and Security Handling

7.1. If we identify a customer host that is actively being abused (for example, a compromised device participating in a botnet or sending spam), we will contact the customer to help them remediate. In extreme cases where the customer cannot be reached and there is active harm, we may temporarily suspend the affected IP to prevent damage to others on the internet. This is done on a case-by-case basis, not as routine shaping.

7.2. We respond to abuse reports sent to abuse@olilo.co.uk in line with industry norms.

8. Monitoring and Measurement

8.1. We collect aggregate network telemetry (interface counters, sampled flow data, SNMP, and latency measurements) to run the network. We do not inspect the content of traffic, and we do not build profiles of individual customers for marketing purposes.

8.2. Personal data collected as part of network operations is handled under our Privacy Notice and retained only as long as operationally necessary.

9. Changes and Complaints

9.1. We will update this statement if our practices change. Material changes will be announced on the status page and communicated to customers where appropriate.

9.2. If you believe we are not complying with the Open Internet Regulation, please contact us at support@olilo.co.uk in the first instance. If you are not satisfied with our response, you may escalate through our Complaints Code of Practice and, ultimately, to Ofcom.