Real humans who understand the tech. No tier-one scripts, no “have you tried restarting the router.” Pick the fastest path for what you need.
Run a speed test against our local speedtest node to see what you're really getting.
Run speed testEmail our team directly with details of what's happening. We'll get back to you fast.
Email supportTwo channels that actually get answered. Pick whichever suits what you're trying to do.
Our fastest channel. Chat directly with our engineers and the wider Olilo community.
For longer threads, account requests, or anything that needs a paper trail.
Deaf, hard of hearing, or speech-impaired customers can contact emergency services via British Sign Language 24/7 at 999bsl.co.uk.
The stuff we answer most often. If yours isn't here, ask us on Discord.
Most switches complete within 10 working days from order. You'll get a confirmed go-live date by email, and we'll notify you on the day the line activates.
Run a wired test against speedtest.olilo.co.uk first - Wi-Fi almost always loses speed. If a wired test is still slow, reboot your router and check the status page. If it's still off, email support with the time and test result.
You already have them. Every Olilo plan ships with a public static IPv4 and a /48 IPv6 prefix by default, with custom rDNS available on request.
We give you PPPoE or DHCP credentials (depending on the network) when your line goes live. Plug them into any router that supports the relevant auth - OpenWrt, MikroTik, Ubiquiti, or enterprise gear - and you're away.
Yes. BGP and BYOIP are available on request today, with self-serve configuration coming soon. Email support and we'll get a session up.
Check status.olilo.co.uk first to see if it's a known incident. If not, hop into the Olilo Discord - it's our fastest response channel and our engineers live there during working hours.
Our Discord is where our engineers hang out. It's the fastest way to reach someone who can actually fix what's broken.
